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Handling and custom fees may apply to packages sent outside the United Kingdom. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.
* Orders received after 1pm (GMT) will be dispatched the following day
Nubian Skin will offer an exchange or refund on lingerie (customised pieces may not be returned or exchanged) if you are not satisfied. If you wish to return any part of your order you can do so within 21 days of receipt. Returns will only be accepted if the items are returned unworn, with tags attached and in perfect condition.
Due to hygiene reasons, we cannot accept returns on hosiery that has been removed from its packaging.
Please fill in the returns slip included in your package with the details of your return and whether you would like a refund or an exchange item. Don’t forget to include your reason for returning the item – please see the form for the list of reasons. If there is no returns form in your parcel, please contact firstname.lastname@example.org to receive one.
Nubian Skin reserves the right to refuse the return/exchange of any goods that do not meet the above requirements.
Allow up to 7-10 working days for returned items to reach our warehouse and then up to two working days for processing.
Exchanged goods are shipped out free of charge.
Please ensure to obtain ‘proof of postage' as all returned goods remain the responsibility of the customer until they reach Nubian Skin.
When sending a return, please mark the package ‘RETURNED GOODS’.
If returning goods from outside of the UK, please ensure the package is sent on a tracked service or with ‘proof of postage’. All returned goods remain the responsibility of the customer until they reach Nubian Skin.
If you have any questions about returning your goods, please contact email@example.com or call us Monday to Friday between 9am to 5.30pm (London) on +44 (0) 330 1234 095.
With more ways to unlock exciting perks, this is your all access passs to exclusive Nubian Skin rewards